To cancel an order, it is necessary to make it in the first 12 hours after the payment is made, otherwise it will not be possible to cancel after this time and the merchandise will be sent.
Returns are not accepted, in case of changes of model or size only apply for SHAWE pieces during the first week after your purchase, it is necessary to make these be notified to the email firstname.lastname@example.org where it will be attended personally the case.
In case you want to make a change and your order has already been delivered: No changes will be accepted if the guarantee seal is broken and / or the part is not in good condition and / or the piece has signs of use and / or no It comes in the original packaging. He sent will run on behalf of the client, the piece and the case will be studied to determine if it complies with our exchange terms, if accepted the change will be notified by email to the customer himself who will receive a coupon for the value of the piece in At the time of purchase, this can be used in your next purchase on our websites www.shawejewelry.com, shopify or Etsy said coupon will not include the shipping amount.
Changes can be made from the first to the fifth day after receiving the goods and notified to our email email@example.com
The customer will pay with the payment of the same merchandise, the payment will be shown and will be done at the moment of making the total payment of the merchandise on the websites.
Tax payments and any additional payment that must be made in each country will be borne by the buyer according to its rules and laws.
In the case of wanting to send parts to maintenance as well as changes, the shipping costs will be borne in full by the customer.
In some cases of accepted change of a piece could apply a restock fee for receiving back the piece this would be notified at the time of sending the coupon itself that will be deducted from that amount.
In the case of personalized products, no changes are accepted unless changes in size or engraving in these cases will be made an additional amount for this service that will be notified to the client, as well as the shipping charges that this may cause will be borne by the customer.
Engagement rings, wedding rings will not be accepted for any type of change except for size and engraving adjustments, to generate a charge will be notified to the customer who will have to pay the generated shipping costs. These services cannot be made until the client liquidates them.